Frequently Asked Questions

Hit the "Get Started Free" button anywhere on the site. You'll create your community's panel, then add servers to it. No credit card needed for the Scout plan.

Yes — the Scout plan is free and includes one server, RCON, ban management, chat monitoring, player stats, anti-cheat, analytics for the last 30 days, up to 3 Discord, Slack or webhook notification channels, the VIP manager, 3 scheduled tasks, and access to the cross-server reputation graph. Bigger plans add automations, Athena, longer history, and more servers.

Live today: Rust, Minecraft, CoD4, Counter-Strike 2, 7 Days to Die, Squad (in beta), and Battlefield (BF2, BC2 in beta and Venice Unleashed (VU) in beta, BF3, BF4, BFH). Coming soon: ARK and more. See individual game pages for feature coverage.

Every ban, flag, and @report a player accumulates across communities feeds into a single risk score. When that player joins another Metabans-managed server, the admin sees the history before the player even loads in.

A community ban is issued by your own staff and applies to your community's servers only. A network ban is enforced on every Metabans community's servers when the player joins. Network bans are issued by Metabans staff, either on a community's request (from a ban page) or after review; anti-cheat issues a network ban on its own only for its strongest detection, and Metabans staff review every one. Every network ban message carries its own appeal link.

Yes. Each community decides its own bans, so an appeal goes to the community that banned you. Most have an appeal page at yourcommunity.metabans.com/appeals, which needs no account. A ban on the public banlist can also be appealed at /banlist/appeal: you pick the server that banned you, and the appeal goes to that community's staff. A network ban carries its own appeal link in the ban message. Aggregate appeal stats are published on the banlist page.

Players type @report in chat. The command is parsed by Metabans and reaches your staff's notification channels and is added to the player's cross-community history. It contributes to reputation, so a chronically-reported player looks very different to a sixth community.

Plans bundle a server count + feature tier. The included server count is a hard limit, not a soft one: once you've used it, adding another server is refused with "Your plan allows a maximum of N server(s). Please upgrade to add more." There is no overage billing and no automatic upgrade — you choose when to move up a plan, and the new servers become available as soon as you do.

Yes. Cancel from your panel's billing page. Your servers stay connected through the end of the current billing period.

Subscription fees are non-refundable except as required by applicable law — see section 4 of the Terms of Service. Cancelling stops the next renewal and you keep full access through the end of the period you have already paid for, so there is no unused-time charge to reclaim. If something went wrong on our end, email [email protected] and we will look at it.

On infrastructure we own and operate, not resold hosting. The application runs on our own Kubernetes cluster with replicated block storage, and the database runs on dedicated hardware kept separate from it.

IPs are received from the game server and stored encrypted. They're used for IP bans, linked-account detection and VPN/proxy checks, and they are never shown on public pages.

Yes — public API docs at /docs/api. The public stats endpoint is open; per-community API keys give your community programmatic access to bans / players / reputation.